Due to the unique and often one-of-a-kind nature of our materials, all custom and limited drop items are final sale.  As our products are made-to-order, we cannot accept returns due to change of mind.

If the style is a standard style (i.e. the Luminaries Collection), we can exchange products or refund (minus shipping costs) as long as the product is unworn and in the same condition it was sent in. 

In the event that a piece is deemed as faulty, the piece will be assessed by Portfolio Jewellery and either repaired or refunded. This does not affect the rights afforded under the New Zealand Consumer Law.